Helping you on the road to success.

We gather insights and help you draft a strategy. We design and create your online touchpoints based on facts. And we help your organization to maintain an excellent customer experience.

Insights and Strategy

Having the right insights and strategy is a vital starting point for successful improvement of your customer experience. To truly understand the customer and the business perspective we support you to get the basics right and focus your efforts in the right direction.

We deliver


  • Customer insights
  • Business insights
  • Online insights
  • Strategy and roadmap

Experience Design

It’s not just about the pretty picture. At User Intelligence your touchpoints are always designed based on insights & strategy, from first idea to operational design. We create websites, apps and online tools that work for you and your customers.

We carry out


  • Ideation & concepting
  • Creation & redesign
  • Optimization

Organizational Support

Nurturing a great customer experience is a continuous process. We support you with information, people and tools to ensure that your organization stays on track and is able to deliver success in the long run.

We provide


  • Monitoring & benchmarking
  • Tools
  • Training
  • Interim professional