Extensive user testing in order to create a better experience for the residents of Tilburg.
The municipality of Tilburg received 14.000 phone-calls a year from residents. The municipality prefered to facilitate the majority of these calls online because:
To make this possible a redesign of Tilburg.nl was initiated. The municipality wanted to ensure the success of the new website.
That’s is why User Intelligence was asked to carry out a series of User Tests.
To conclude: The new website leads to a better experience for the residents.