Design of an iPad app for Laastari nurses to better support their work processes.
Ville Öhman, CEO of Laastari “unbelievably high customer experience scores, something that you don’t see in the primary care sector that much!”
Nurse of Laastari “the system is just great (…) right from the get-go, the system was very natural to use”
Emil Fraai, Accountdirector
Call me at +31 (0)20 408 42 96 or email: email@example.com
Laastari is a Finnish health care service company that specializes in the treatment of common and acute diseases. Their goal is to offer “simpler and easier access to health care services for busy, modern people”. Laastari clinics are small kiosks located in shopping malls and pharmacies, staffed by a single nurse. An off-location doctor checks the nurse’s diagnosis and prescribes the drugs.
When Laastari was starting up, they knew that traditional health care IT could not support their agile way of working. They needed a fast and non-intrusive tool for the nurse to run diagnostics and manage patients. Laastari came to us, and together we quickly realized that an iPad app would be the way to go.
● Service design – developing the idea and sketching possible solutions.
● User interviews – gathering the user needs of nurses.
● Creating a concept – considering all the healthcare protocols.
● Prototyping a solution – discussing with all the stakeholders.
● Designing the interactions.
● Finalizing and prototyping the concept for implementation by a third party.
● Supporting the implementation process.
Our final deliverable is greater than the sum of its parts: Functional prototype of the nurses’ iPad application. We designed an iPad application that contains the essentials of checking-in patients, running diagnostics, and prescribing medication. The application guides nurses through the diagnostic protocol that is based on medical best practices. The diagnostics process was designed in such a way that the nurse can give her full attention to the customer.
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Emil Fraai, Accountdirector. Call me at +31 (0)20 408 42 96
or email: firstname.lastname@example.org